@article{Inquilla-Mamani_Vilca - Cutipa_2019, title={Servqual model for the evaluation of the perceived quality of social program services - FISE in the Puno region}, volume={4}, url={http://dx.doi.org/10.22161/ijels.4.3.34}, DOI={10.22161/ijels.4.3.34}, number={3}, journal={International Journal of English Literature and Social Sciences}, publisher={AI Publications}, author={Inquilla-Mamani, Dr. Juan and Vilca - Cutipa, Dr. Gilberto}, year={2019}, pages={784–804} }